Technical Engineer
Tillmax
Dec 2024 – Present
London, United Kingdom
Delivering reliable retail technology solutions through expert installation, system optimization, and client enablement across POS and weighing platforms.
- Improved retail uptime by configuring and deploying POS systems tailored to client infrastructure.
- Enhanced accuracy of weighing devices by calibrating and maintaining precision Magellan scales used in high-volume retail environments.
- Resolved 95%+ of technical incidents on first contact through methodical diagnostics and remote support tools.
- Reduced recurring faults by creating internal documentation and contributing to a shared troubleshooting knowledge base.
- Increased customer self-sufficiency through one-on-one coaching on system operations and maintenance best practices.
- Collaborated with partner vendors to integrate multi-system POS and weighing solutions, improving cross-device reliability.
Focus: POS Systems, Windows, Hardware Diagnostics, Networking, Customer Enablement, Knowledge Base Optimization