Technical Engineer
Tillmax
Dec 2024 – Present
London, United Kingdom
Delivered reliable retail technology solutions by deploying, optimizing, and supporting POS and precision weighing systems in high-volume retail environments. Specialized in system diagnostics, hardware-software integration, and client enablement to improve uptime and operational accuracy.
- Deployed and configured POS systems tailored to client infrastructure, improving retail system uptime and stability.
- Calibrated and maintained high-precision Magellan weighing scales, ensuring accurate measurements in production retail environments.
- Resolved 95%+ of incidents on first contact using structured diagnostics, log analysis, and remote support tools.
- Reduced repeat issues by creating internal documentation and contributing to a shared troubleshooting knowledge base.
- Delivered one-to-one customer training on system operation and maintenance, increasing client self-sufficiency.
- Collaborated with third-party vendors to integrate POS and weighing platforms, improving cross-system reliability.
Focus: POS Systems, Windows, Hardware Diagnostics, Networking, Customer Enablement, Knowledge Base Optimization